The safety of our passengers ist always our highest priority.
Should the shipping company decide to cancel the trip of the "Halunder Jet" due to bad weather conditions, we will notify you as quickly as possible by text message to your mobile phone, voice message to your landline telephone, e-mail or telefax.
Furthermore, you will find this information on the message board of your lodging as well as on the information screen at the elevator on Heligoland.
You can call up schedule changes via the telephone number 0180 5221445 from the German landline network or a German mobile network. (Recorded message, 0.14 € / Min. within the German landline network, max. 0.42 € / Min. from a German mobile network.)
If your trip is cancelled due to bad weather conditions by the shipping company, you can rebook your trip to another date free of charge. Should you choose to completely cancel your trip we will reimburse the fare.